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Satisfaction
Guaranteed
30-DAY MONEY BACK |
| TERMS OF USE - CURRENT POLICY |
| ClickItPro Internet Services, hereby referred to as the Principal, is committed to provide the best customer care and assistance for our Web hosting clients 24 hour round the clock from our two data centers in the United States and Hong Kong. The services are provided on the premise that clients adhere strictly to the following terms of use. |
CONTENT |
 All services provided by the Principal may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any United States' Federal, State or City law is prohibited. This includes, but is not limited to: copyrighted material, material that is threatening or obscene, material that is with "adult only" content, or material, protected by trade secrets and other statutes of law.
Note: Pornography and sex-related merchandising are prohibited. This includes sexual content or direct links to adult content hosted elsewhere. Sites, promoting any illegal activity, violence or content that may be damaging to our servers or any other server, or links to such sites are also prohibited. Examples of non-acceptable content or links are:
 Pirated software or MP3 files
Hackers programs or archives
Warez Sites
Pornography or sexually explicit content
Spamming Software
The Principal will be the sole arbiter as to what constitutes a violation of this provision. |
DISK SPACE |
| The Principal will monitor the customer's disk usage and if it exceeds the usage agreed upon, the Principal shall have the right to take corrective actions. Such corrective actions may include assessment of additional charges, discontinuance of service or termination of this agreement. |
REFUND POLICIES |
The Principal offers an unconditional 30-day money-back guarantee on its hosting services. If the customer wishes to cancel a hosting account within the initial 30-day period for any reason, he/she has to notify the Principal via the ticketing system at ClickItPro Help Desk, and the payment will be promptly refunded. Since all .com, .net, .org, .us, .biz and .info domains registered through our services cannot be refunded, they will be subject to a $10.00 annual domain registration fee. Therefore, if the customer purchased a hosting account with a domain registration, the domain registration fee will be deducted from the refunded amount. As the customer is the sole owner of the registered domain name, arrangements can be made to transfer its registration to another provider.
The Principal does not offer any partial or prorated refunds after the initial 30-day money-back guarantee period.
If a customer disputes a setup / renewal charge for any account, the Principal will not re-activate the service, unless the customer covers all fees involved, including the chargeback fee and any other transaction fees.
Accounts terminated due to policy violations will not be refunded. |
DISPUTE RESOLUTION POLICY |
In case of ownership dispute, the Principal reserves the right to be the sole decision maker in settling the dispute. There are several guidelines, based on which the Principal will decide who is the rightful owner of the disputed hosting account or domain name:
By default, the Principal will grant ownership to the person who paid for the hosting account. If the purchase was made by credit card or PayPal, the holder of the respective credit card or PayPal account will be considered as the owner. If the purchase was made by bank transfer, the respective sender of the funds covering the purchase of the account will be considered as the owner. the Principal reserves the right to confirm the identity of the owner by contacting him/her by e-mail or telephone, in the same order of preference.
If the identity of the credit card holder or the sender of the funds as discussed above cannot be confirmed, the Principal will attempt to determine the owner in other ways, which include, but are not limited to, investigation of log files, investigation of the content hosted under the respective hosting account or domain name, and investigation of the sequence of annual payments for the disputed service.
In case of death or serious disability of the original owner that prevent him/her from continuing to manage the hosting account or the domain name purchased, the Principal may grant ownership to another person or organization, if enough proof is presented about the original owner's condition, and based solely upon the investigation that the Principal will undertake about this issue.
The Principal will consider a court decision overruling in case of ownership dispute, and will always comply with such a decision. |
LOST LOGIN INFORMATION POLICY |
In case the customer has lost the hosting account or domain name login information, he/she can request it to be sent to the contact e-mail address for the respective service.
If the contact e-mail address is outdated or incorrect, the customer should contact the Principal via the ticketing system at ClickItPro Help Desk. We will conduct an investigation of the issue, and assign a new proper contact e-mail address. In this case, the dispute resolution policy may be applied here. |
TRAFFIC GUIDELINES |
| Sites that go over their traffic limit will be charged additionally, in accordance with the characteristics of the plan purchased ($5 per additional GB of data generated for the Personal plan or $3 for the Business plan). In case of failure to cover the fees incurred by traffic overusage, the Principal reserves the right to take corrective actions such as discontinuance of service or termination of this agreement. In case corrective action is taken under this provision, the customer shall not be entitled to a refund of any fees paid in advance. |
CHAT ROOMS |
| Running and linking to IRC servers or IRC bots and clients such as Eggdrop, BitchX, ircii, etc., is strictly prohibited. |
BACKGROUND RUNNING PROGRAMS |
| Programs running in the background are not allowed. |
RESOURCE USAGE |
To maintain the integrity of its shared hosting services, the Principal has put in place several special per-user resource limits. These include, but are not limited to:
Memory limitations: Customers using shared hosting services will be able to use only a certain portion of the total available memory on the server.
CPU usage limitations: Scripts that take too much real CPU time will be terminated.
Simultaneous script execution limitations: Customers will be able to run only a certain amount of CGI scripts simultaneously. Whenever this limitation is triggered, execution of subsequent CGI script requests via the web will be delayed. A nice error message will be displayed to the visitor's browser, and the script will try to reload after 5 seconds. |
PROXY SOFTWARE |
| We do not allow running of proxy software on our servers. |
DISTRIBUTION AND TRANSMISSION OF OBSCENE, INDECENT SPEECH OR MATERIALS |
| Violation of indecency and obscenity laws can result in criminal penalties. |
INTELLECTUAL PROPERTY RIGHTS |
| Materials, accessible to the customer through the Principal's services, may be subject to protection under the United States or other copyright laws, or laws protecting trademarks, trade secrets or proprietary information. Except when exclusively permitted by the owner of such rights, the customer may not use the Principal's services in a manner that would infringe, violate, dilute or misappropriate any such rights, with respect to any material, which the customer accesses or receives through the Principal's network. If the customer uses a domain name in connection with the Principal's service, he/she may not use that domain name in violation of any third party trademark, service mark or similar rights. |
NETWORK SECURITY |
| Customers may not use the Principal's network in an attempt to circumvent user authentication or security of any host, network or account. This includes but is not limited to: accessing data not intended for the customer, logging into a server or account the customer is not exclusively authorized to access, password cracking, probing the security of other networks in search of weaknesses, or violation of any other organization's security policy. Customers may not attempt to interfere or deny service to any user, host or network. This includes, but is not limited to: flooding, mail bombing or other deliberate attempts to overload or crash a host or network. the Principal will fully cooperate with investigations of violations of systems or network security. This also includes cooperating with law enforcement authorities in the investigation of suspected criminal violations. Users who violate system or network security may incur criminal or civil liability. |
DEFAMATION |
| Defamatory speech distributed over the Internet can result in civil liability for the defamer. |
SPAM OR UNSOLICITED E-MAIL |
The customer may not use the the Principal's network, equipment, e-store software or e-mail service in connection with the transmission of spam, flames, mail bombs or similar unsolicited e-mail messages. The customer's domain may not be referenced as originator, intermediary or reply-to address in any of the above.
This prohibition fully extends to sending of unsolicited mailings from another service that in any way mentions your domain name or implicates the use of the Principal's network, equipment, estore software or e-mail services. A message is considered unsolicited if it is posted in violation of a newsgroup charter, or if it is sent to a recipient without his/her prior consent. For purposes of this provision, merely making one's e-mail address accessible to the public will not constitute a request or invitation to receive messages.
In case sufficient evidence is presented about any violation of this provision, the Principal reserves the rights to disable the customer's account without prior notice. For the purpose of acquiring such evidence, the Principal will use various techniques, including but not limited to: closely inspecting all spam reports sent to our anti-abuse department, searching the logs of our mail servers and scanning the server space for popular "spamming" applications. the Principal will be the sole arbiter as to what would be considered sufficient evidence. |
ABUSE |
| Any attempt to undermine, slander, libel, threaten or cause harm to the Principal's customers, employees and property, or to the company directly, is grounds for immediate termination without refund. In addition, any such attempts will be prosecuted to the fullest extent of the law. |
INDEMNIFICATION |
| Customer agrees to indemnify and defend the Principal and other affiliated companies, its officers, directors, employees and agents from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these Terms of Use. |
DISCLAIMER |
The Principal reserves the right to update, enforce and change the policies and terms of use as and when the needs arise. By using the Principal's services, the client agrees that the Principal may:
revise these terms and conditions; and
change the services provided at any time.
Any such revision or change will be binding and effective immediately on posting of the revised terms or change to the service(s) on www.clickitpro.com, or on notification to the customer by e-mail. The customer agrees to review www.clickitpro.com, including these terms, periodically to be aware of any such revisions. If the customer does not agree with any revision, he/she may terminate the services at any time by notifying the Principal by e-mail or via the support tcketing system. Notice of the customer's termination will be effective on receipt and processing by the Principal. The customer agrees that, by continuing to use the Principal's services following notice of any revision to this Agreement or change in service(s), he/she abides by any such revisions or changes initiated.
The content available through this site is the sole property of the Principal and is protected by patent, copyright, trademark and other intellectual property laws. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate the content received through this site to anyone, including but not limited to others in the same company or organization without the Principal's express prior written consent. |
REFUSAL OF SERVICE |
The Principal reserves the right to refuse hosting for insecure applications that could be, for instance, utilized by an attacker to gain unauthorized access to the server and/or execute applications with the privileges of the customer that has uploaded the insecure application in question. Customers are responsible for keeping their applications up-to-date, checking for security issues with the application vendor, and updating to the latest secure version that is available. In the event that an insecure application is installed on the hosting account of the customer, the Principal reserves the rights to disable access to it, or, if deemed necessary, to the hosting account in its entirety. This will be executed with the exclusive purpose of preventing damage to the customer and to the other customers hosted on the same server, and may be done with or (in case of emergency) without prior notice.
The Principal reserves the rights at their sole discretion to refuse or cancel service. Violation of any of the above Terms of Use could result in a warning, suspension or account termination. Submitting fake personal information can also be grounds for suspension or termination of hosting service. |
LIMITED LIABILITY |
The customer agrees that the Principal shall not be hold liable for any of the following circumstances:
Suspension or loss of the service(s), including, without limitation, domain name registration services and Web hosting services;
Use of the service(s), including, without limitation, domain name registration services and Web hosting services;
Interruption of services or interruption of the customer's business;
Access delays or access interruptions to the Principal's Web site(s) or service(s) or delays or access interruptions the customer experiences in relation to our services;
Loss or liability resulting from acts of or events beyond our control;
Data non-delivery, mis-delivery, corruption, destruction or other modification;
Loss or liability resulting from the unathorized use of misuse of the customer's account;
Application of the dispute policies.
The Principal also will not be liable for any indirect, special, incidental or consequential damages of any kind (including lost profits) regardless of the form of action whether in contract, tort (including negligence), or otherwise, even if the Principal has been advised of the possibility of such damages. In no event shall the Principal's maximum aggregate liability exceed the total amount paid by the customer for the disputed service, but in no event greater than one hundred dollars ($100.00). Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states, the Principal's liability shall be limited to the maximum extent permitted by the laws. |
| Last revision: September 06 2005 13:53 UTC. |
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