DIY Portal: E-HELP DESK
Customer Relation Management (CRM) CGI Script

	SUCCEED WITH PROMPT AND EFFICIENT SERVICE! STOP SPAM! Many small businesses are thriving in cyberspace and the secret to their successes has been old-fashioned customer service. It is one of the few tools you could use to compete successfully against the big guys. Get the eHelp Desk today to help you attend to customers' queries promptly while keeping out unsolicited emails effectively.
	List Price: $29

WHY DO WE NEED AN E-HELP DESK?

Do you provide a contact email address on your Web site? If you do, you'll soon find your mail box flooded with an avalanche of unsolicited emails every day. What should you do with the unsolicited emails? Well, you can either live with it by deleting the emails every morning and risk accidentally deleting the important emails as well.

Alternatively, you can remove all contact email addresses from your Web site, but install an online help desk to attend to queries from genuine prospects who wish to know more about your products or services. Users are required to register with their names and email addresses before they can post queries to you. This feature effectively stops all unsolicited emails from reaching you.

In addition, the computerized Help Desk system offers many other features to help you attend to customers' queries promptly and efficiently:

You can assign as many support staff as you need to the eHelp Desk. Each staff will be given a unique login password, which will be used to track the number of hours each staff spent online.
It keeps all parties informed of what has been done to resolve an issue, as all correspondencesr between the customer and support staff are documented in an electronic logbook.
It allows support staff from different shifts to follow up on resolving an issue effectively and avoid any repetition in efforts.
You can refer to the logbook to clarify any ambiguity when a third-party vendor tries to shift the blame unfairly to you. This happens often when the customer uses your product on a system maintained by a third-party vendor.
You can submit information on some common issues to a built-in knowledge base regularly. Eventually, your knowledge base would have amassed a wealth of information on every conceivable issue and question. Customers can then refer to this database for answers without having to wait for a support staff to attend to their queries.

With the eHelp Desk to track and record all correspondences, you will never leave out any email again. Get the eHelp Desk for only $29 today and give your customers what they deserve - prompt and efficient customer service.

List Price: $29

WHAT OUR CUSTOMER SAYS ABOUT OUR PRODUCT:

My tests have found that it does what it says and very effectively too. ... We used 'LivePerson' for a time but although there is a free version available through Bravenet, we hardly ever bothered to login and so it was a waste of time. We were not convinced that instant responses were right for us anyway. Help Desk plus the KB feature will, I think, work well for us. Another useful (high-end) feature, the ability to have additional operators and that their work can be tracked, is excellent. ... Again, you are offering a one-off fee for a script that is to be installed and blended into the existing site. I would pay around US$75 for a script of this type.

Tim Swale-Jarman
Director - Cultural Cube Ltd
http://www.culturalcube.com

E-HELP DESK: HOW IT WORKS?

The eHelp Desk can be accessed with a simple hyperlink. You must assign support staff to the Help Desk before putting it online. The eHelp Desk maintains clearly defined roles for three types of users: Customer, Staff and Admin.

CUSTOMER ROLE:
Users must first register with their name, email address, site's URL and password before they can open a case. Doing so allows the Help Desk to maintain a record of all queries made by the same user in the past. This will help to identify and isolate some transcient errors that occur once in a while.

SUPPORT STAFF ROLE:
Support staff has access to the following functions:

ADD KB	Add data to knowledge base.
LIST KB	List all data submitted by the staff. Staff can edit and update changes to the data.
LIST CASES	List all open cases. Staff can re-open a closed case upon customer's request.
LOGOUT	You must put in the necessary procedure to ensure that all staff logout after work. Otherwise, the report on staff's work hours will not be accurate.

ADMINISTRATOR ROLE:
Besides having access to all the functions stated for the STAFF, the ADMIN has access to the following three functions:

ADD STAFF	Add and remove support staff from the Help Desk. Edit data.
WORK REPORT	Review support staff's work performances. The report will measure the number of entries to query and knowledge base made as well as the number of hours spent online by each support staff.
REVIEW CASES	ADMIN can retrieve closed cases on any date and review the responses made by each support staff.

We use the eHelp Desk script to power our customer support system. You can see for yourself how it works by requesting for online support here! It has been proven to be very effective in helping us track and respond to all our queries promptly. Get the eHelp Desk now to help you attend to customers' queries promptly and efficiently.

List Price: $29

www.clickitpro.com

All prices quoted in US dollars

DIY Portal: E-HELP DESKCustomer Relation Management (CRM) CGI Script

DIY Portal: E-HELP DESK
Customer Relation Management (CRM) CGI Script